Effective July 25, 2017
Our use and disclosure of your information may be subject to the requirements of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPPA”). Any information you submit to us that constitutes Protected Health Information, as defined by HIPAA, is subject to HIPAA and applicable law. “Protected Health Information” (or “PHI”) refers to individually identifiable health information about your past, present or future physical or mental health or condition, the provision of health care to you or the past, present or future payment for such care. Please note that any PHI collected will be used and disclosed only in accordance with our HIPAA Notice of Privacy Practices. To read more about our privacy practices regarding health and medical information under HIPAA, visit our HIPAA Notice of Privacy Practices.
Children Under the Age of 13
We abide by the United States Children’s Online Privacy Protection Act (COPPA). Use of this site is intended for persons eighteen (18) years or older. Children under the age of 13 are not permitted to register on this site, or use any functionality for which registration is required. No personal information is knowingly collected from any person under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete such information from our files within a reasonable time.
Collection of Personally Identifiable Information
You may generally use this website without disclosing personally identifiable information. However, use of certain features and functions of the website may require you to submit personally identifiable information to us. We may collect any information you voluntarily share with us via the website. This information also may be collected by a third party vendor, supplier or contractor on our behalf. We require any such service providers to maintain confidentiality of such information. This information may include: contact information and date of birth; demographic information, such as your age, gender, ethnicity and occupation; or healthcare claims, health plan account numbers, and insurance information.
We do not collect or maintain credit or payment card data.
Use and Disclosure of Personally Identifiable Information
We will use your information to provide the services for the purpose for which you provide it or as otherwise may be disclosed at the point of collection. We may also use the information you provided us to contact you from time to time to provide you with important information and required notices.
We may provide aggregated data that is de-identified to third parties. However, any aggregated data will not include any of your personally identifiable information, including PHI, or be individually identifiable.
Additional Collection, Disclosure and Use for Portal Websites
If you are currently a Member, Provider, Employer or Broker doing business with us, you may chose to register for one of our “Portal Websites” if applicable. A web “portal” is a website that allows two-way interaction and can collect information from the visitor or provide information to the visitor. For the purposes of this policy, the following definitions shall apply:
- Provider: A physician, hospital or ancillary provider who holds a medical services agreement with Vista360health.
- Member: An individual or employee (and their dependents) of an Employer that have health benefits coverage through Vista360health
- Employer: An employer who offers health benefit coverage to its employees and their dependents made available through Vista360health
- Broker: A licensed agent that holds a broker agreement with Vista360health and has been appointed as required by Texas Department of Insurance.
After registration, a user may choose to provide personal information via the Portal Website. By supplying us with PHI or other information, users of the Portal Website have consented to allowing us to use that PHI in accordance with HIPAA standards.
Access to Personally Identifiable Information
Upon written request and verification of your identity, we will provide you with your personal information in our possession as well as the personal information, if any, that we have disclosed to third parties. Requests for such information should be sent to the contact information below. You may also update, correct or delete your personal information in our possession by contacting us using the contact information below or by updating your personal information by logging into your account.
Collection of Information via Cookies and Tracking Tools
This website utilizes the following tools cookies, web beacons or statistical identifiers to capture IP address information and other viewing information to improve performance of this website.
- Cookies: small text files that may be placed on your computer when you visit a website. Cookies may include “single-session cookies” (which generally record information during only a single visit to a website and then are erased) or “persistent cookies” (which are generally stored on a computer unless or until they are deleted or set to expire). First party cookies are placed by us. Third party cookies may be placed by a third party.
- Web beacons or pixel tag: tools that we may send to you to help us determine whether a page has been viewed. A pixel tag is a type of web beacon embedded in an image on the website. Our website may have pixel tags from vendors.
These tools may be placed on web browsers to serve ads based on past visits to this website or collect non-personal information about your use of this website, such as tracking the internet browser most commonly used to access the website or the pages that are most popular. These tools cannot give access to your computer or any information stored on your computer. These tools are created and managed by parties outside of our control. When utilizing these applications, we are subject to the usage terms of any third party service provider furnishing the cookie or tracking tool.
Use of Information Collected via Cookies and Tracking Tools
Facebook: This website uses Facebook advertising technology to trace those visitors who have been referred through a Facebook page, application or advertisement. Information regarding your visit to this website may be shared with Facebook to monitor on our behalf the effectiveness of our advertising and applications. This technology may also enable us and our partners to serve ads on and off Facebook. Facebook is part of the Digital Marketing Alliance’s “Consumer Choice” Program. You may opt out of Facebook’s ad tracking by visiting the Digital Marketing Alliance’s “Consumer Choice” Program here for US users. Because the program is managed browser-by-browser, you may need to opt out of a given organization’s ad tracking more than once if you use many different means of browsing the web.
Website and Information Security
We maintain reasonable administrative, technical and physical safeguards designed to protect the information that you provide on this website. However, no security system in impenetrable and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to use over the Internet. We are not liable for the illegal acts of third parties such as criminal hackers.
Any questions you have about the information we collect via our website and your privacy can be directed to us by mail or email using the contact information on the Contact page of this website.